How good your HP Server Warranty?
Will it keep your business operation continue in case of HP Server hardware parts failure?
As a thumb rule, HP Server machines are better-built than their consumer counterparts. High quality branded servers such as HP include many redundant features that further attempt to prevent downtime.
But even the HP servers with multiple redundant systems will eventually fail. Hard drives and power supplies will often fail long before the life of the server is up. HP servers have redundant hard drives and power supplies which mitigate this giving you time to replace the faulty part without any downtime.
HP post warranty allows you to receive the update for BIOS and other hardware components and activate a wide range of valuable HP Care Pack Services over the Internet. if your server is out of warranty or service agreement with HP you won’t be able to download and install server firmware.
Extended warranty increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware devices. Choose Service Level Agreements as per your business need to extend your hardware warranty coverage for critical systems and devices.
Our best Service Level Agreements for the HP Server Warranty are:
| SERVICE LEVELS | DESCRIPTION |
| Call To Repair (CTR) | Call to Repair 24X7, 6-hour response |
| 8x5xNBD | 8 business hours, 5 days per week, next business day |
| 24x7x4 | 24 hours per day, 7 days per week, 4-hour response |
We have a horrible experience for out of warranty HP server. We have to wait a week for a system board for a small financial company in Delhi. This is completely unacceptable as the financial services firm is dependent on their server for all of their critical business functions. After multiple exercises and contacts at HP, we were able to get the part shipped one day later than we were originally expecting.
HP has a solution for this through an extended warranty plan. Their extended warranties will give you access to a separate distribution network of parts. HP offers an upgraded 4 hours response time that agreement actually stocks server parts locally as per sales inventory. They will come out onsite within four hours to replace faulty parts.
If you are not sure about your server’s warranty and want clarification, please contact us and we will help you get it sorted out.
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